Logging in with a phone number I no longer have

Question

I am trying to login with a Gmail account and your system is requesting to send a code to a phone number I have not used in over 3 years. How do I log in

Answer 1

Hello,

Is your password still correct?

If so, at the step asking for the code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it here.

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

Answer 2

Hi @Enayat Oliver

If Microsoft is sending a verification code to a phone number you no longer have access to, you'll need to use one of your other account recovery or verification methods.

Here are your options:

• Select "I don't have any of these" or "Try another verification method" (if available) and use a recovery email, Microsoft Authenticator, or backup codes.
• If no alternative verification methods are available, complete the Microsoft account recovery form to verify your identity and regain access.
• If this is a work or school account, contact your organization's IT administrator, as they can update your authentication methods.

Once you regain access, it's a good idea to update your security information and remove the old phone number to prevent this from happening again.

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