Microsoft 365 locked me out of my other computer

Question

Since purchasing Microsoft 365 Personal I have questions as I am not a "techi". Tried signing into our other computer we use daily, the message said I had to change the password. Back to the other computer and managed to do that. Returned to our other desktop, did a restart, and to sign in it asked for the Microsoft 365 password - wrong password, again and again. We always signed in another way to unlock the screen. 8 Days and still locked out of the other desktop. Unbelievable.

Answer 1

Hi @Tim Evans

It sounds like your Microsoft account password changed successfully, but the other computer is still using the old credentials.

A few things to try:

• Confirm you're using the Microsoft account password, not the previous Windows PIN or local account password.
• On the locked computer, select Sign-in options (if available) and try another sign-in method, such as your PIN or password.
• If the PC is connected to the internet, leave it on for a few minutes and then try signing in again so it can sync the new password.
• If you're using a Microsoft account and the password is correct but it still won't accept it, restart the PC and ensure it's connected to Wi-Fi or Ethernet before signing in.

If none of those work, could you let us know:

• Is this a Windows 10 or Windows 11 PC?
• Are you signing in with a Microsoft account (email address) or a local account?
• Do you normally use a PIN, password, or fingerprint to sign in?

That information will help narrow down the cause.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.