i use Norton security, restarted my computer and it lost my old desktop apps and only have my basic apps on desktop. How do I go back to before my restart

Question

I have Norton internet security and it said I needed a restart. After the restart I lost my desktop apps when my computer came back on. How do I recover my original window I have windows 10 . I tried restarting computer bu same thing happened.

Answer 1

Hi,

Please check if you have another user account on your PC. Please go to the link below

https://support.microsoft.com/en-US/Windows/Security/Identity-Signin/manage-user-accounts-in-windows

If you do not have any other account and you are on your Main user account, please check whether you can perform a system restore to the point before the issue.

• To open System Restore, you can:
  • Open the Control Panel, go to Recovery, and select Open System Restore.
  • Press Windows + R, type rstrui.exe, and hit Enter.
• In the Restore system files and settings window, choose Next.
• Pick the restore point you want from the list. If it’s not visible, check Show more restore points to expand the options.
• You can also run Scan for affected programs to see which apps or drivers will be impacted.
• Once you’ve selected the right restore point, click Next, then Finish.
• Windows will automatically restart after the restoration is complete. Please note that the restoration process can take some time, particularly if your computer has large applications installed or a significant number of files stored.

Reference Source: System Restore

Please let me know how it goes. I look forward to your response.

Stay Safe!