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My pc has been crashing randomly, independently of strain on parts or time running, seemingly randomly, ive only started documenting for the last few days.
-Event viewer was always inconclusive, at first it pointed to leftover MalwareBytes files deep in the system calling for inexistant drivers a few months ago, after deleting all MB files, the next few crashes were inconclusive, than pointing to bad ram and/or SSD, both were fine.
-i have deleted leftover files for gpu drivers using the advanced instalation on NvidiaApp not DDU
-Some crashes also seem to corrupt system files, requiring sfc or sometimes DISM to fix. but not always.
-I have a folder with all documentation of the last 1-2 weeks of crashes, but its too big to fit here so instead here is a link to it on dropbox.
How can i start getting Dump files on crash? i have 30gb left on SSD.
What could be causing this? i ran memtest86 for 5-7h (not sure) and it came back clean, CrystalDiskInfo seems fine as well.
SPECS: RTX 5070 - 64GB DDR5 RAM - AMD Ryzen 9 7900X - SSD ADATA LEGEND 710 - Motherboard PRO B650M-B
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Thank you.
To better understand the issue, please see the article below on how to share System logs.
http://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of.html
Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.
all the logs of the last ~2 weeks are in the link on the post, there, it will open a Dropbox folder with a lot of helpful info that i try my best to keep updated, logs are always up to date while the images and .txt file with descriptions of the crashes may not, the crashes that aren't described in the .txt file i have probably already reported here, in the forum instead. Hope this helps!
Alright. Please run a memory test overnight and let me know.
https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
I look forward to hearing from you to get the results of the troubleshooting.
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I have done this before, and the ram test came back clean, i used the same software, from early in the morning to late in the day (6-9h), i used the recommended settings for 64Gb of RAM, it wasn't too long ago.
is there anything else that could have caused this? im up to answering any question you have.
I have since updated the bios, i will see if i crash again, didnt get a dump file yet, all the crashes since i edited the dump settings have always needed a hard reboot. i hope this fixed it. ill update you if anything happens.
Awesome! Yeah sure. Please do keep me updated. Whenever you feel it is sorted, please take a moment to mark it as answered. Have an awesome day!
Hi,
Perfect. Please update the BIOS to AJ2; I see it is outdated.
https://download-2.msi.com/bos_exe/mb/7E28vAJ2.zip
https://www.yourwindowsguide.com/2025/01/update-bios-firmware-windows.html
I look forward to hearing from you with the results of the troubleshooting.
A Windows MVP writes content on the above website, so it is safe. However, do watch out for the ads. It should translate into your Browser language automatically.
before i checked your reply, i was playing my game before it started stuttering very bad, then it did 2 bad freezes, the 2nd one didnt go away, when i pressed ctrl+alt+delete the screen went black, no text and still unresponsive.
I have since updated the bios, i will see if i crash again, didnt get a dump file yet, all the crashes since i edited the dump settings have always needed a hard reboot. i hope this fixed it. ill update you if anything happens.
Thanks for the support.
my pc crashed again, while only having my browser active watching youtube videos, it sttutered for a sec then freesed until the BSOD kmode_exception_not_handled, appeared, the code was 0x1E i think, forgot to take a picture.
my computer sometimes does run slow, the worst part on it is the ssd, i dont think it has to do with this.
it didnt print a minidump againg, also because everytime it crashes it stayes at zero percent until you force to reboot even after 1h. this time the BSOD did fully print to the screen without glitching out, ive updated the dropbox folder in the link i sent on the post with the crash event viewer file.
Hi,
No dump files exist for many reasons. On of it is a defective memory.
Please supply the following Information.
Right-click the Start button and Choose the Run option
Type in msinfo32
Press enter.
Take a screenshot of the System Summary window and post it in the next reply.
I look forward to your response and am eager to collaborate until we find a solution.
also i have ran memtest86 not long ago and everything came back clean, hope that helps
