Cancel a recent purchase of Office Home 2024?

Question

I want to cancel the purchase of Office Home 2024 on July 21, 2024. Order number:  [Removed PII].

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

You cannot return digital purchases, such as apps, games, or other products purchased from the Microsoft Store, directly through your Microsoft Order History page.

Get a refund for apps and games purchased from Microsoft Store

Instead, you'll need to contact Microsoft Support directly to request a return, provided the product was purchased within the last 30 days. They can help you initiate the refund process for your purchase.

1. Go to this page: https://support.microsoft.com/en-us/home/contact
2. Type Talk to an agent, then click Get Help.
3. At the bottom of the page, click Contact Support. Sign in to your Microsoft account if needed.
4. Select Other Products, then Billing and Account Profile questions, then Confirm.
5. Click Chat with a support agent in your web browser.