My Microsoft account was hacked and I can't sign in

Question

My Microsoft account was hacked. I received security emails about changes I did not make, and now Microsoft says my account does not exist.

I also found an unfamiliar email address, [****@bibimail.net]**, associated with my Minecraft account. I have attached a screenshot showing it.

How can I recover my account?

Answer 1

Hi,

Unfortunately, if you're receiving the "Account does not exist" error, it usually means the attacker was able to change and remove your email address from the account. In that situation, the account has most likely been taken over, and recovery is unfortunately very unlikely.

I recommend following the steps in the Microsoft article below. If the issue persists after trying them, it is likely that the account can no longer be recovered.

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42