Missed PL-300 Exam due to OnVUE launch failure & incorrect support advice (Case #42324933)

Kazi Safayet 20 Reputation points
2026-07-31T05:37:09.69+00:00

Hi Microsoft Support Team,

I was scheduled to take my PL-300 exam today, but I was unable to launch the OnVUE application (OnVUE-26.14.116.exe).

Prior to the exam, I attempted the system test, which failed to launch. I contacted Pearson VUE support, and the agent informed me that "the simulation app often doesn't work, but on exam day the system will work." Following their instructions, I waited until my exam time, but the app failed again in the exact same manner, causing me to miss my appointment window.

Video Evidence of Launch Failure:

https://www.loom.com/share/5c2e0bc37f5040b380c7f0e33a1e3e72

Pearson VUE opened Case #42324933 and Case #55192410, but I am getting contradictory responses from support.

Since I missed the exam due to a technical error with OnVUE combined with misleading guidance from support, I kindly request your assistance in waiving the fee/No-Show status and resetting my exam attempt so I can reschedule.

Thank you,

Kazi Safayet Hasan

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Answer accepted by question author
Julian Sharp 38,831 Reputation points
2026-07-31T08:18:05.6333333+00:00

This is a community forum not support, contact Pearson Vue, the exam provider, https://home.pearsonvue.com/microsoft/contact, for issues when taking an exam

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