iPhone email sign in

Question

iPhone email sign in

Ken Shepherd 0

I can’t sign into my work account on my iPhone. All other devices are ok

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1 answer

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Answer 1

Helen Luu 2,025 Independent Advisor

Hello @Ken Shepherd,

Based on the information provided, it appears that you are experiencing an issue when signing in with your work account on your iPhone, while the same account is working correctly on other devices.

To help me investigate further, could you please provide the following information?

What is the iPhone model and iOS version currently in use?
Were you previously able to sign in successfully on this device? If so, when did the issue first occur?
Which Microsoft application are you attempting to sign in to? Could you please confirm if you can login to Word/Excel, Microsoft 365 Copilot, Outlook and Teams
Could you please share a screenshot of the error message or issue you are encountering?
Have you tested the same account on another iPhone device? If yes, does the issue occur there as well?
Are you a Microsoft 365 administrator for your organization or an end user?

Once I receive the above information, I will be able to investigate the issue further and determine the next troubleshooting steps.

I look forward to hearing from you.

Ken Shepherd 0 Reputation points

2026-07-31T15:16:55.5966667+00:00

iPhone 13 on ios 26.6. This is the device that I can not sign into but the wrong language issue is across all devices on my hotmail account.
Ken Shepherd 0 Reputation points

2026-08-02T15:34:55.79+00:00

Hi, I’ve fixed the language issue across all devices thank you. My only issue now is I can’t sign into my work email account on my iPhone 13 as I seem to have forgotten my password.
Helen Luu 2,025 Reputation points Independent Advisor

2026-08-03T03:49:58.3533333+00:00

Hello,

I'm glad to hear that your issue has been resolved and was related to a language setting.

If you have forgotten your password, please try accessing the Security Info page using a browser where you are already signed in. You will be required to complete your configured MFA verification method. Once verified, you should be able to reset your password from that page.

If you are unable to reset your password or cannot access the Security Info page, please contact your IT administrator directly for assistance with resetting your password.

For any further questions or concerns, please feel free to let me know.
Helen Luu 2,025 Reputation points Independent Advisor

2026-08-04T14:10:29.3933333+00:00

Hello,

If you still have any further concerns or questions, please feel free to let me know.