Accessing the privacy tab in my account

Question

Even though I've restarted my computer and updated Microsoft 365, I cannot access my Privacy tab once I've signed into my 365 account. It takes me to the sign in page but spins and spins and then sends me back to the sign in page.

Answer 1

Dear @Steve Loe,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you’re unable to access the Privacy tab in your Microsoft 365 account. After signing in, the page continuously loads and redirects you back to the sign-in screen, even after restarting your computer and updating Microsoft 365.

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• Are you accessing the Privacy tab from a Microsoft 365 desktop application (Word, Excel, Outlook, etc.) or through the Microsoft 365 web portal?
• Does the issue occur in all Office applications or only in a specific application?
• If you're using a web browser, does the behavior persist in an InPrivate/Incognito window or a different browser?
• Do you receive any error message, error code, or authentication prompt before being redirected back to the sign-in page?
• Is the affected account a personal Microsoft account or a work/school account?
• Have you tested whether the issue occurs on a different device or network?
• Has this ever worked previously, or is this the first time you've attempted to access the Privacy tab?
• Have you tried clearing your browser cache and cookies, and if so, did the issue persist afterward?
• Are you using any browser extensions, such as ad blockers, privacy tools, or security add-ins? If so, does the issue still occur when those extensions are temporarily disabled?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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