I'm not receiving emails on any device

Question

I am not receiving any emails on my phone or my laptop. I have followed advice and it just isn't working.

I really need to speak to someone, I ran diagnostics and have a code that I can give to someone who can help me.

Answer 1

Hi Naomi,

I will work with you on this problem.

I'm not so sure which diagnostics you ran. Nevertheless, could you please share the code you saw?

Also, if possible, please send an email from another account to this problematic Outlook address. Let me know if you get a bounce-back message or an error code, which will really help me in diagnosing the problem.

I look forward to hearing from you to get the results of the troubleshooting.