Didn't get charged for Minecraft Dungeons II Pre-order

Question

So this is my first time Pre-ordering some thing and i don't know how things work here. When i per-ordered i thought i will get a charge on my UPI app but i didn't receive any and no amount was deducted from my bank account, so i don't know what is happening need some guidance pls. Thank You. 😊

Answer 1

There should be an immediate charge even if this is a pre-order and as previously mentioned you may also check and confirm this with the bank or the payment channel and also with Microsoft to be sure that there is no backend issue that happened for this.

You can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Windows and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.

Answer 2

In this scenario, you may continue to check and monitor if there will be a charge against the payment method that you have used and you may also check and confirm this with the bank or the payment channel and also with Microsoft to be sure that there is no backend issue that happened for this.

You can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Windows and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.

Answer 3

Hello, good day and thanks for your question. I understand that you did a pre-order of Minecraft Dungeons II but you were not charged for it.

If you did this from the Microsoft Store, have you checked if it has reflected at https://account.microsoft.com/billing/orders?