Authenticator app not open the popup page

Question

I am unable to login to my Outlook bect Authenticator app not popping the pop up page to enter the authentication code

Answer 1

Try these checks in order:

1. Open Microsoft Authenticator manually For number matching or approval prompts, the request may already be waiting inside the app even if no pop-up notification appears. Open the app and refresh it by pulling down or tapping Refresh.
2. Make sure the app is unlocked If Microsoft Authenticator is locked, the entry box might not appear.
3. Turn on notifications If notifications are silent or disabled, the sign-in prompt may not appear. Also check for text-message authentication codes that may have arrived silently.
4. Check internet connectivity Make sure the phone has a working connection. Switching between Wi‑Fi and mobile data can help.
5. Update the Authenticator app An outdated app version can prevent authentication from completing.
6. Verify date and time settings on the device Incorrect device time settings can cause authentication failures.
7. If the sign-in is marked anomalous, approve it from inside the app Some anomalous sign-ins do not generate notifications. In that case, open Microsoft Authenticator, refresh, and approve the request there.
8. Use another available sign-in method if offered If Outlook offers Use a code or another verification option, use that method to complete sign-in.
9. If this is a work or school account and the prompt still never appears Complete the sign-in in Authenticator, Company Portal, or the primary Microsoft app on the device. If sign-in still cannot be completed, contact the IT admin to resolve the authentication method.

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Answer 2

Hi Adesh Gaonkar (Senior Agency Manager)

Here are some recommended steps you can check:

• Push notifications are enabled for Microsoft Authenticator in your device settings.
• Make sure battery optimization, power saving mode, or app restrictions are not preventing Authenticator from running in the background.
• If you recently changed phones, reinstalled the app, or restored the device from backup, the Authenticator registration may need to be configured again.

To better understand the situation, could you let us know whether this is a personal Microsoft account (Outlook.com, Hotmail.com, Live.com) or a work/school account managed by your organization?

If this is a work or school account, your Microsoft 365 administrator may need to reset your MFA (multi-factor authentication) registration and have you set up Authenticator again. (Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |… )

If this is a personal Microsoft account, please can try one of the following options: 

• Use the Microsoft Account Recovery Form: Help with the Microsoft account recovery form | Microsoft Support 
• Alternatively, contact Microsoft Support: Go to Contact - Microsoft Support, > type "Support" and click Get Help > click Sign in to contact support at the bottom of the > page under Products & Services, select Microsoft 365 & Office > under Subcategory, select Support > choose Chat with a support agent in your browser 

I hope this information helps. 

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