How to activate Word bypassing security into update

Question

I have just bought Microsoft Word Personal package for apple Mac, so I can use and access Word on my laptop.

When I go to activate the account in the Word app, it asks for verification. The phone number to verify is one I no longer use and have access to, therefore I needed to change phone number under the "your info" section within my Microsoft account.

This has therefore meant you have placed my account under a 30 day security info waiting period, and I now cannot activate Word until then?

What Can I do about this, so I can use the subscription which I have paid for?

Thanks,

Answer 1

Hello Tom,

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. Microsoft doesn't grant their support staff any tools or access to help users bypass it manually either. I am sorry.

Microsoft's document explains it here.

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.