Locked out of old hotmail.com account. Very important I gain access again

Question

Hi! I need to gain access to my old email account to provide documentation for a new job. The phone number linked to the email recovery is no longer in service, as I previously lived in Australia and have since moved to the U.S. I have filled out multiple recovery questionnaires but have not been able to regain access. I haven't used this account since 2023. Is there any other way that I can get back in? This is very urgent for my new job onboarding. Would love to speak to a live agent.

Answer 1

Hey there! Nice to meet you!

Since you mentioned that you haven't signed in to your account since 2023, I'm afraid your account may have already been deleted/closed due to inactivity.

As stated by Microsoft, accounts that have not been signed in or have been locked for more than 2 years will be deleted due to inactivity, and they can no longer be recovered: https://support.microsoft.com/topic/microsoft-account-activity-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f

Thank you for your understanding.

Best regards,

Darhyl