I created this account yesterday. The recovery email verification succeeds, but after verification I get "Your account is blocked." Please review and unblock my account.

Question

Hello,

I created a new Outlook account yesterday, but I can no longer access it.

When I try to recover the account, Microsoft sends a verification code to my recovery email, and I receive the code successfully. However, even after entering the code, I still cannot regain access to the account.

I am also concerned that the recovery screen displays the first two letters of my recovery email address. Since I cannot access my account, I would like to know if this information can be hidden or if there is another secure way to verify my identity.

Could you please help me recover access to my account or explain why the verification process is not working?

Thank you.

Answer 1

Hey there! Nice to meet you!

Based on your description, your account is blocked due to the system detecting unusual activity. The verification method will not work until the account block expires.

While it is not possible to hide the hint of your recovery email address, kindly perform these steps to fix the error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 24 hours to reset the password.
3. If the issue persists, kindly wait exactly 48 hours to perform another password reset.
4. In case the 48 hours don't work, you may need to wait a longer period, exactly a week. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article particularly under the "I see a Try another verification method" part: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did
5. Lastly, if the error remains after a week of waiting, try to submit an account reinstatement form in order to check your account status and if it can be reinstated: https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0 You may receive the results via email within 48 - 72 hours.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (24 hours, 48 hours, and a week), as this may reset the lock cooldown.

Please feel free to let me know if you need anything else.

Best regards,

Darhyl