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Microsoft Support, each time I call to explain issue they just hang-up and then close the case without resolution. Copilot in Microsoft 365 Word for Mac stops recognizing uploaded .docx files after Microsoft updates. The issue occurred in both:
Related support cases:
These cases have not produced a resolution. Some were closed or left unanswered, and calls were disconnected on purpose. Anyone else have this problem with reps just not responding and trying to get you to exceed calls within 24hr period! I've worked with Apple for hours atleast they try. Microsoft seems to NOT CARE AT ALL!
A family of Microsoft word processing software products for creating web, email, and print documents.
Please note that forum contributors do not have access to your communication with Microsoft support. The only way to get back in touch with support would be to start a chat session again, I'm afraid.
What you can do is report a suspected bug in Word for Mac via Help > Feedback > Report a problem.
Thanks. The problem is they do not care. Reaching out to support is useless. I appreciate your response and will provide feedback but again it's like throwing comment into the abyss
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Error reports sent via the feedback portal will definitely be noticed. If many users report similar issues, it may be fixed fast. If the bug is less common, the time frame is different.