Locked email account

Question

Email was hacked. I changed my password. Now I can’t get any emails in the inbox, just junk emails. How can I unlock email?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

It's good to know that you've immediately changed your Microsoft account password and recovered your account.

In addition to changing your Microsoft account password, make sure you enable two-step verification in your Microsoft account for added security.

https://account.live.com/proofs/Manage

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Regarding the emails not being delivered to your address, hackers may have added email forwarding rules so that all of your incoming emails are forwarded to another account.

Check your email forwarding rules and remove the hacker's address if it appears in the list: https://outlook.live.com/mail/0/options/mail/forwarding

Sign in with your Microsoft account at the link above and see whether emails are being forwarded to the hacker's address. Select "Do not forward" and save your changes.

Then, check your email rules and the blocked senders list.

If you're still having issues, let me know.