My Surface Book 2 is swelling

Question

I noticed that my surface books screen/pc-part is not flat anymore and i have found out its because the battery is swelling. what do i do

Answer 1

Hello, Johannes Larsen.

As already recommended by AI (the so-called "AI answer"), turn off the device and do not turn it on. On a serviceable PC, open your Microsoft profile and apply for repairs on the appropriate device.: https://account.microsoft.com/devices/select-device-for-repair?refd=account.microsoft.com

Answer 2

Stop using the Surface Book 2 immediately and do not attempt to charge it or repair it yourself. A swollen battery can be hazardous.

Recommended next steps:

1. If the device is still on, shut it down.
2. Do not press on the screen, puncture the device, or try to open it.
3. Do not attempt a DIY battery replacement unless a skilled technician is following the applicable Microsoft Service Guides. Opening or repairing the device can present risks including electric shock, device damage, fire, and personal injury.
4. Arrange service. If the battery issue is not resolved through normal troubleshooting, Microsoft provides service and support options, including creating a service order, in-person support in some countries, and self-repair information for technically experienced users with the right tools.
5. If the battery is damaged and needs handling or disposal, follow battery safety guidance: package it individually in non-metallic inner packaging such as a zip-to-close plastic bag, surround it with non-combustible and electrically non-conductive absorbent cushioning material, and take undamaged batteries to certified e-waste or hazardous waste collection sites. Damaged batteries or devices containing damaged batteries should be packed individually in their own carton and clearly marked as containing a damaged battery.

If there is smoke, sparks, flame, sudden expansion, or a popping or hissing noise, stop handling it. Never use water to extinguish a battery fire. Use clean, dry sand, a fire blanket, or a Class B fire extinguisher, ventilate the area, and wait at least two hours before touching the device.

For support, the Surface app can be used to describe the problem and select Get Help. If the device is organization-owned, contact the IT helpdesk or admin.

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References:

• How to check the battery capacity of your Surface and view replacement options
• Repair Safety Guidelines
• Surface battery won’t charge or Surface won’t run on battery
• Caring for your Surface battery