CRITICAL BUG: Email notifications are not working for emails routed to subfolders in iOS app

David Lapkovsky 0 Reputation points
2026-07-31T17:15:09.0633333+00:00

CRITICAL BUG: Email notifications are not working for emails routed to subfolders in iOS app

I have confirmed all of my settings on outlook.com and the mobile app on iPhone. The folders do not even show a new email notification that there are new/unread messages in the folder. This is a FATAL bug that has caused bills and payments to be nearly missed thanks to the app not doing a BASIC function. When we receive new emails, there should be popup banner notifications if we have those programmed, regardless if the email arrives in the Inbox or is routed to a subfolder by a rule. Why are we been penalized for being organized?!?!?!?!?!?!?!?!?

Outlook | Outlook for mobile | Outlook for iOS | For home
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Hornblower409 12,155 Reputation points
    2026-08-01T09:25:56.8966667+00:00

    @David Lapkovsky said

    Email notifications are not working for emails routed to subfolders

    I assume that means you are using Rules to move incoming mail to a folder? If so, I am sorry, but that is by design.

    There is a very klugy workaround. See:
    https://learn.microsoft.com/en-sg/answers/questions/4378261/mobile-notifications-missing-for-emails-moved-by-i

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.