Can’t login to One Note app on iPad

Question

Can’t login to One Note app on iPad

Kristi Gordano 20

I click my account and it takes me right back to the page asking me to login

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Answer accepted by question author

Thomas4-N 20,610 Microsoft External Staff Moderator

Hello Kristi Gordano,

It looks like OneNote may be repeatedly using stored sign-in credentials on the iPad.

First, please check that your notes appear in OneNote on the web so no unsynced notes are lost. Then update OneNote and iPadOS and try this:

Go to iPad Settings > OneNote > Reset OneNote.
Enable Delete Login Credentials.
Restart OneNote and sign in again.

If that does not help, repeat the reset with Delete All Notebooks enabled as well.

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Thomas4-N 20,610 Reputation points Microsoft External Staff Moderator

2026-08-03T14:44:11.9333333+00:00

Hello Kristi Gordano,

Just check in to see how things are going. Let me know if you need anything.
Kristi Gordano 20 Reputation points

2026-08-03T14:51:39.9266667+00:00

It works well on the web browser and on my iphone. However, those workarounds did not work with my ipad. The same thing is still happening where it takes me back to the sign in page.
Thomas4-N 20,610 Reputation points Microsoft External Staff Moderator

2026-08-03T15:06:42.7066667+00:00
Hello Kristi Gordano,

Since OneNote works on the web and your iPhone, the issue appears limited to the iPad.

Update OneNote and all other Microsoft apps installed on the iPad.

Try signing in to Word or Excel with the same account.

If that also loops, open iPad Settings > Word/Excel > Reset, enable Delete Login Credentials, close the app, reopen it, and sign in there first.

Then reopen OneNote and try again.

Microsoft notes that Office apps on iOS share sign-in credentials, so another Office app may be retaining the affected identity data.

If OneNote alone still fails, reinstall OneNote after confirming all notebooks are available online. Also, is this a personal Microsoft account or a work/school account?
sgro 0 Reputation points

2026-08-07T07:00:04.6033333+00:00

I had the same issue and at first the solution described above didnt work. In addition it was necessairy 1. to really make sure, that the knobs to reset the login credentials are turned on -> somehow the flipped back off and 2. that once the login credentials are deleted to open all office apps once -> where you get asked to enter your login information. Before doing that, you should restart your iPad and only after that reenter all your login information, after which also one note worked fine again with me

1 additional answer

Your answer

Thomas4-N 20,610 Reputation points Microsoft External Staff Moderator

2026-08-03T14:44:11.9333333+00:00

Hello Kristi Gordano,

Just check in to see how things are going. Let me know if you need anything.
Kristi Gordano 20 Reputation points

2026-08-03T14:51:39.9266667+00:00

It works well on the web browser and on my iphone. However, those workarounds did not work with my ipad. The same thing is still happening where it takes me back to the sign in page.
Thomas4-N 20,610 Reputation points Microsoft External Staff Moderator

2026-08-03T15:06:42.7066667+00:00

Hello Kristi Gordano,

Since OneNote works on the web and your iPhone, the issue appears limited to the iPad.

Update OneNote and all other Microsoft apps installed on the iPad.

Try signing in to Word or Excel with the same account.

If that also loops, open iPad Settings > Word/Excel > Reset, enable Delete Login Credentials, close the app, reopen it, and sign in there first.

Then reopen OneNote and try again.

Microsoft notes that Office apps on iOS share sign-in credentials, so another Office app may be retaining the affected identity data.

If OneNote alone still fails, reinstall OneNote after confirming all notebooks are available online. Also, is this a personal Microsoft account or a work/school account?
sgro 0 Reputation points

2026-08-07T07:00:04.6033333+00:00

I had the same issue and at first the solution described above didnt work. In addition it was necessairy 1. to really make sure, that the knobs to reset the login credentials are turned on -> somehow the flipped back off and 2. that once the login credentials are deleted to open all office apps once -> where you get asked to enter your login information. Before doing that, you should restart your iPad and only after that reenter all your login information, after which also one note worked fine again with me

Answer 1

Kristi Gordano 20

That worked! Thanks!

sgro 0 Reputation points

2026-08-07T07:01:25.5333333+00:00

I had the same issue and at first the solution described above didnt work. In addition it was necessairy 1. to really make sure, that the knobs to reset the login credentials are turned on -> somehow the flipped back off and 2. that once the login credentials are deleted to open all office apps once -> where you get asked to enter your login information. Before doing that, you should restart your iPad and only after that reenter all your login information, after which also one note worked fine again with me