I have been billed twice in one month for my Microsoft 360 subscription

Question

I renewed my subscription July 7, 2026, for $106.24 and was charged that amount. Then on July 11, 2026, I was charged again for $106.24. I would like a refund of $106.24 to the credit card which was charged or I will have to file a dispute .

******@outlook.com

Answer 1

Since this is a community forum, we don't have access to account data or information. You can contact Microsoft support so they can help you with this charge.

On your computer, click the Start menu and type Get Help or go to https://support.microsoft.com/contactus

Type "Billing" as the keyword > Click the "Contact Support" button.

Choose "Microsoft 365" > "Manage my subscription".

You will then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.