One Drive Notices

Question

Why do I keep getting notices, that I am 80% full, in my one-drive. I started paying for more storage. Don't know why I did, I never had to pay before. Please help, Thank you

Answer 1

Hello Joan Redzinski,

Please sign in to https://onedrive.live.com/managestorage with the account used for payment and confirm whether its total allowance increased. If the storage is attached to another account or still has not appeared after 48 hours, contact Microsoft Support so they can review the purchase.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

Answer 2

The additional space was added to the OneDrive that belongs to the Microsoft account you used to pay for the space.