365 subscription refund

Question

After the free 365 subscription, I did not resubscribe to 365 because I did not have money in my account. I tried to turn off the autosubscription, but because I didn't have funds in my account, the option was already off. but after a couple of days, when i got some money in my account, automatically the annaul fee for the 365 subscription was deducted from account even though till noe the resubscription button is still turn off. I have tried to contact PayPal to get my money back, but I have not received any money till now. Is there any easy option available to get a refund directly from Microsoft? Regards

Answer 1

Hey there! Nice to meet you!

Kindly check if the subscription is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Billing Support for further assistance:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Select "Contact Support" > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Please let me know if you need anything else.

Best regards,

Darhyl