Codes not working on the authenticator app.

Question

Codes not working on the authenticator app.

Austin Kitekudlak 0

Can someone please help me? My codes are failing to authenticate all my request even though they are all correct.

0 comments

1 answer

Your answer

Answer 1

Alina Le 4,445 Independent Advisor

Hello @Austin Kitekudlak

I am happy to support you.

May I confirm a few details first?

Which type of account are you using?
- Personal account (@hotmail.com, @outlook.com)
- Business account (@companyname.com)
- School account (@edu.com)
Have you recently changed your device?
Do you have another verification method available (SMS, phone call, etc.)?

You may provide screenshots after removing or obscuring any personal information so that I can better understand and address your concern.

Kind regards,

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Austin Kitekudlak 0 Reputation points

2026-08-04T14:58:05.14+00:00

All personal accounts and yes I downloaded the app on a new phone but I did not transfer the or synced the codes over to my new phone. I'm still using my old phone for the codes.
Alina Le 4,445 Reputation points Independent Advisor

2026-08-04T15:15:41.2266667+00:00

Hi

Could you please confirm whether you're still using the old phone to receive the verification code, but the code is being rejected as incorrect? If that's the case, please try to recall if anything has changed since the last successful sign-in on that phone that could be contributing to this issue.

Besides, If you are using a personal account and you no longer have any verification methods

You can go to: https://account.live.com/acsr

Fill out the account recovery form:

Provide as much information as possible, such as:

Your email address

Previous passwords you remember

Email subjects you have sent

Contacts you have communicated with

Microsoft will review the information you submit and, if it is sufficient, allow you to reset your account and regain access.

Help with the Microsoft account recovery form | Microsoft Support