Unable to get sound from Bluetooth Headphones after manually updating all my drivers

Question

Unable to get sound from Bluetooth Headphones after manually updating all my drivers

Alaka'i Hennings 0

As what the title says, I am unable to get any sound coming out of my JBL TUNE510BT Bluetooth Headphones after manually updating all my drivers using a Driver Update, in which Nvidia recommended to me when I started playing some games that were pretty demanding on graphics. Before this, Audio coming from my headphones worked completely fine. These are the things I have already did that was suggested by others:

1: Disconnected Headphones and reconnecting them

2: Turning the device on and off.

3: Going through settings and restarting both Windows Audio and Windows Audio Endpoint Builder via services.msc

4: Troubleshooting the device (Computer says there are no issues that it can detect)

One thing I did notice is when I did a test where the computer plays an audio and a volume bar popped up. Whenever I had something, let's say music from Youtube, playing, the computer detects the audio and says it should be playing out from my Bluetooth headphones, but nothing is playing. I have a feeling I might have broke something when I updated a particular driver and didn't disconnect said headphones.

Thank you in advance for any tips and for those that might encounter a similar issue in the future

Alaka'i Hennings 0 Reputation points

2026-07-31T22:54:21.7533333+00:00

Forgot to mention something. As of writing this, I have my headphones connected and whenever I turn on or off my computer, a little jingle or some sort of sound plays right before the screen either goes black or the computer turns on. It is during this short moment where I get audio through my headphones before no audio comes through at all
Alaka'i Hennings 0 Reputation points

2026-08-01T01:23:19.9566667+00:00

So, might have actually found an answer to my problem. I resorted to a factory reset and when I checked, there was still no audio whatsoever, so I pocked around a bit. It seems like setting my headphones as the "default" for where sound comes through has fixed this issue
Alaka'i Hennings 0 Reputation points

2026-08-02T02:20:01.0466667+00:00
Please disregard my previous comment. Found the actual solution.

After attempting to work on this issue for a day and a half and exhausting nearly all possibilities and fixes (along with consulting both Microsoft and MSI tech experts via Live Tech Support), I decided to try a different approach by making it so my computer forget the Bluetooth Headphones.

Here are the steps:

Go to Device Manager (a quick shortcut would be windows key + x at the same time or press your windows key and type "Device Manager" in the search bar)

When you open Device Manager there should be three things to look out for: Audio Inputs, Outputs and Sound, video and Game controllers, and Bluetooth

Click on either of them to find a drop down and locate your Bluetooth device. Right click said device and click the uninstall option. Make sure to uninstall any item that is listed under the device that is giving you audio problems. By doing this, it should effectively make it so your Bluetooth device is no longer recognizable to your computer.

Now Re-pair your device as you normally would to your computer.

These steps should help in fixing any audio issues with a Bluetooth device
Clary-N 14,375 Reputation points Microsoft External Staff Moderator

2026-08-04T04:03:12.38+00:00

Hi Alaka'i Hennings,

Thank you for coming back and sharing what resolved the issue.

Removing the Bluetooth device entries from Device Manager and then re-pairing the headphones is a useful troubleshooting step that may help other users facing similar audio issues.

I appreciate you taking the time to post the fix.

Kind regards.

1 answer

Your answer

Alaka'i Hennings 0 Reputation points

2026-07-31T22:54:21.7533333+00:00

Forgot to mention something. As of writing this, I have my headphones connected and whenever I turn on or off my computer, a little jingle or some sort of sound plays right before the screen either goes black or the computer turns on. It is during this short moment where I get audio through my headphones before no audio comes through at all
Alaka'i Hennings 0 Reputation points

2026-08-01T01:23:19.9566667+00:00

So, might have actually found an answer to my problem. I resorted to a factory reset and when I checked, there was still no audio whatsoever, so I pocked around a bit. It seems like setting my headphones as the "default" for where sound comes through has fixed this issue
Alaka'i Hennings 0 Reputation points

2026-08-02T02:20:01.0466667+00:00

Please disregard my previous comment. Found the actual solution.

After attempting to work on this issue for a day and a half and exhausting nearly all possibilities and fixes (along with consulting both Microsoft and MSI tech experts via Live Tech Support), I decided to try a different approach by making it so my computer forget the Bluetooth Headphones.

Here are the steps:

Go to Device Manager (a quick shortcut would be windows key + x at the same time or press your windows key and type "Device Manager" in the search bar)

When you open Device Manager there should be three things to look out for: Audio Inputs, Outputs and Sound, video and Game controllers, and Bluetooth

Click on either of them to find a drop down and locate your Bluetooth device. Right click said device and click the uninstall option. Make sure to uninstall any item that is listed under the device that is giving you audio problems. By doing this, it should effectively make it so your Bluetooth device is no longer recognizable to your computer.

Now Re-pair your device as you normally would to your computer.

These steps should help in fixing any audio issues with a Bluetooth device
Clary-N 14,375 Reputation points Microsoft External Staff Moderator

2026-08-04T04:03:12.38+00:00

Hi Alaka'i Hennings,

Thank you for coming back and sharing what resolved the issue.

Removing the Bluetooth device entries from Device Manager and then re-pairing the headphones is a useful troubleshooting step that may help other users facing similar audio issues.

I appreciate you taking the time to post the fix.

Kind regards.

Answer 1

Hi Alaka'i Hennings,

Thank you for coming back and sharing the outcome.

I'm glad to hear you were able to identify the cause of the issue and get your JBL TUNE510BT headphones working again. It sounds like setting the headphones as the default audio output device resolved the problem, even after the driver updates and factory reset.

I also appreciate you taking the time to post the solution. It may help other users who experience similar symptoms where Windows detects audio activity, but no sound is heard through their Bluetooth headphones.

If you run into any other questions or need further assistance in the future, please don't hesitate to reach out in comment section. I'd be happy to help.

Have a great day!