Hi,
What is the make and model of your device?
In the search bar, type MSINFO32 and hit Enter.
Please share a screenshot of that window.
When was touchpad mouse work properly on your device? Are you using Windows 10 or 11?
In the meantime, please check the following:
- Press the touchpad shortcut key on your keyboard (often Fn + one of the F1–F12 keys with a touchpad icon).
- Go to Settings > Bluetooth & devices > Touchpad (Windows 11) or Settings > Devices > Touchpad (Windows 10), and make sure the touchpad is turned On.
- Open Device Manager and expand Mice and other pointing devices or Human Interface Devices. Check whether the touchpad is listed or if there is a device with a yellow warning icon.