Hardware is active but the Dashboard is disabled; no workspace available to place orders

Question

Please read first

This is NOT a question about how to submit HLK or how to enroll in Hardware.

We already confirmed:

• Hardware program = Active In
• Legal vetting = Authorized
• EV certificate = Active
• Signed-in user = organization Global admin

This is a Partner Center workspace/dashboard provisioning issue. Self-service ticket creation is completely blocked.

Community members cannot reactivate workspaces. We need Microsoft Partner Center / Windows Hardware support to contact us privately or provide a working Case path.

Full Seller ID / Tenant ID / Correlation ID / screenshots can be shared privately. Public post is masked.

Has been investigated:

1. Check Global admin / re-assign Hardware roles
2. Retry Partner Center Help + Support (workspace list empty, no Create ticket button)
3. Retry Engage Center / Services Hub (no workspace access)
4. Create a new Hardware enrollment (Seller ID already exists; would conflict)
5. without a workable ticket path when no workspace exists

Current state

1. Programs: Hardware = Active In
2. Legal info: Authorized
3. Manage certificates: EV Active (not expired)
4. Hardware Dashboard error: Access restricted – Partner Center account has been deactivated
5. Home / My access: no Hardware workspace
6. Help + Support:
   • Workspace list empty
   • No “Create support request” button
   • Service Health table empty
7. Partner Center support page for “Reactivate Suspended Hardware Developer Account” still lands on a page with no workspace and no ticket button
8. Result: cannot create a formal Support Case to request backend restore

Account (masked)

• Company: Guangzhou ******** Technology Co., Ltd.
• Seller ID: ******** (available privately)
• Tenant: ********.onmicrosoft.com
• UPN: @*****.onmicrosoft.com
• Role: Global admin
• EV: Active

Verified

Check the "Global admin" / "Reassign Hardware" role

Try again "Partner Center Help + Support" (the drop-down list in the workspace is empty and there is no order placement button)

Try again "Engage Center" / "Services Hub" (there are no workspace permissions)

Re-register a new set of Hardware projects (you already have a Seller ID, which will cause a conflict)

[Request]

1.Please contact our Microsoft support team privately to provide us with the complete ID and screenshots.

2.Please create/upgrade a formal case to restore the existing Hardware workspace and Dashboard access.

3.What we need is to restore/reactivate the existing registration, not a new enrollment.

4.After restoration, it will be used to continue submitting HLK (.hlkx) files.

Seller ID: ******** (can be provided privately)

Related old posts (same issue)

https://learn.microsoft.com/zh-cn/answers/questions/5953872/partner-center-hardware-active-in-but-dashboard-de