Fraudulent use of Microsoft Office account.

Question

I have 12 fraudulent email accounts controlling my computer. I need to talk to support.

Answer 1

Hi, @Wayne Clarke

To help narrow down the issue:

1. Where do you see these 12 email accounts, inside Outlook, under Windows “Settings” > “Accounts,” or somewhere else?
2. Can you still sign in to your Microsoft account at https://account.microsoft.com?
3. What makes you believe the accounts are controlling the computer? For example, is the mouse moving by itself, are settings changing, or are unknown programs appearing?

Answer 2

Hi Wayne Clarke

I understand your concern.

Before contacting support, could you please provide a bit more detail about what you mean by "12 fraudulent email accounts controlling your computer"? For example, where do you see these accounts, and what specific behavior are you experiencing on the device? This will help me understand the issue and suggest the most appropriate next steps.

If you believe unauthorized accounts may have access to your Microsoft account or device and you would like to speak with a Microsoft support representative, you can contact Microsoft Support team for further assistance:

• Go to Contact Us - Microsoft Support 
• Select the product or service you're having issue with.
• Click Get Home Support
• Type a brief description of your issue in the search box.
• Click Get Help and select Contact Support below. 
• Go to the Products and services tab and choose the appropriate product.
• On the Category tab, choose the appropriate category or an alternative option.
• Go to Confirm.
• Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Please kindly note that this is a public user-to-user forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Thank you for your understanding.