Sign in loop when trying to access bit recovery key

Adam Stevenson 0 Reputation points
2026-08-01T11:16:03.3466667+00:00

I have been through the support system about 50 times. I’m yet to speak to a human. However that’s not the key issue.

I have broken my laptop and am trying to access the documents. I took my laptop to a PC repair shop and he needs my bit Recovery key, I go to access this and I’m stuck in a trying to sign you in and an authentication sign in loop so the page with the key actually doesn’t load. Can someone possibly help me.

Windows for home | Windows 11 | Recovery and backup
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  1. Dumba_M3 7,210 Reputation points Volunteer Moderator
    2026-08-01T11:32:58.9+00:00

    Hi, similar issues have been reported lately, Here we are not the support with access to any accounts.

    But in this thread Emily shared a possible workaround. It is in French, please translate using the browser if you must.

    https://learn.microsoft.com/fr-fr/answers/q/5962088

    Important info, it seems server sided, so a reset or any repair on Windows will not succeed with getting you to the page with the key.

    Also it is told that engineers are made aware and there is a feedback option to select high severity.User's image

    Also some stated that repeated tries lead randomly to success reaching the page with the info.

    Stefan

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