Contact synchronization between New Outlook and Google

Question

Contact synchronization between New Outlook and Google

Paal Aaserud 5

Contact synchronization between New Outlook and Google is not working. 450 pre-existing Google contacts do not appear and cannot be searched in New Outlook. Adding a new contact in New Outlook does not appear in Google Contacts either. Is this a known issue?

Andy Scargill 45 Reputation points

2026-08-03T16:10:30.34+00:00

We had this problem back in April but then it seemed to settle down, not perfect but it worked. However now Contacts won't sync again. Messages and Calendar are fine, always have been. Microsoft should be ashamed of themselves for releasing New Outlook when it clearly wasn't ready. I am slowly moving over to using Thunderbird.
Hornblower409 12,265 Reputation points

2026-08-03T18:38:07.2833333+00:00
Andy,

Please submit a Problem Report.

Every Report moves this issue one tiny bit higher up on the New Outlook Fixit List. (I can imagine it's a pretty long list).

In-app Problem Report:

From the main menu: Help -> Feedback

{This should open the Help side panel}

Select "Report a problem"

"Describe your problem ..." -> "New Outlook for Windows Contact sync with Google has stopped."

Can we contact you about this feedback -> Yes

Collect logs for feedback -> Yes

Click [Submit]

2 answers

Your answer

Andy Scargill 45 Reputation points

2026-08-03T16:10:30.34+00:00

We had this problem back in April but then it seemed to settle down, not perfect but it worked. However now Contacts won't sync again. Messages and Calendar are fine, always have been. Microsoft should be ashamed of themselves for releasing New Outlook when it clearly wasn't ready. I am slowly moving over to using Thunderbird.
Hornblower409 12,265 Reputation points

2026-08-03T18:38:07.2833333+00:00

Andy,

Please submit a Problem Report.

Every Report moves this issue one tiny bit higher up on the New Outlook Fixit List. (I can imagine it's a pretty long list).

In-app Problem Report:

From the main menu: Help -> Feedback

{This should open the Help side panel}

Select "Report a problem"

"Describe your problem ..." -> "New Outlook for Windows Contact sync with Google has stopped."

Can we contact you about this feedback -> Yes

Collect logs for feedback -> Yes

Click [Submit]

Answer 1

Hornblower409 12,265

Update 2026-08-02 10:56 UTC:

Contact sync seems to be coming back on-line. Seeing some (not all) changes in Google sync to Outlook. Nothing moving the other way.

User's image

@Paal Aaserud said

Contact synchronization between New Outlook and Google is not working

I will assume that you added your Google Account to New Outlook for Windows using the Auto Discovery method, where you just give Outlook your GMail address and it does all of the rest of the setup for you. (i.e. That you did NOT add your Gmail as an IMAP account using the Advanced Setup). If so, then it should certainly be syncing your Google Contacts and Calendar.
https://support.microsoft.com/en-US/Outlook/getstarted/sync-your-account-in-outlook-to-the-microsoft-cloud

I have been using Calendar and Contact sync between New Outlook for Windows and my Google account for a long time.

But testing just now, I do see that Contact Sync has stopped working. Old Contacts create in Google are still in New Outlook and vice-versa. But any changes on either side are not syncing.

My Calendar sync is still working OK. Do you see the same?

User's image

I would suggest you submit an in-app Problem Report:

From the main menu: Help -> Feedback
{This should open the Help side panel}
Select "Report a problem"
"Describe your problem ..." -> "New Outlook for Windows Contact sync with Google has stopped."
Can we contact you about this feedback -> Yes
Collect logs for feedback -> Yes
Click [Submit]

Paal Aaserud 5 Reputation points

2026-08-03T07:50:40.91+00:00

Yes I added the google account in the New Outlook version for Windows using the Auto Discovery method, which is documented as a cloud sync operation. During the night (CET +1) the contacts actually appeared, but I cannot add or update from New Outlook it seems.

I did submit an in-app problem report so I guess I will just wait and see.
Hornblower409 12,265 Reputation points

2026-08-03T15:10:48.0466667+00:00

Paul,

Just to confirm we are seeing the same problem: Is your Google Calendar sync OK? (Mine is)
Andy Scargill 45 Reputation points

2026-08-03T16:12:12.9433333+00:00

Messages and Calendar are working fine, it's Contacts, they won't download
Paal Aaserud 5 Reputation points

2026-08-04T17:36:25.6133333+00:00

Yes my calendar and mail is working, thx for confirming. I'm not sure how to track my in app problem submission, but there was a known problem related to this.
Hornblower409 12,265 Reputation points

2026-08-04T19:38:05.53+00:00
@Paal Aaserud said

I'm not sure how to track my in app problem submission

You don't get a ticket, or any kind of tracking, when you do Submit a Problem Report. It just goes on the pile at Microsoft.

You can try Chat Support:

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help -> {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser

Answer 2

Brian Tillman 26,765 Independent Advisor

Hi. I'm Brian and I'll try to help.

Unless you are paying for Google Workspace, Outlook uses IMAP to connect with a Google mailbox. IMAP is a mail-only protocol and contacts don't sync. You must export your Google contacts to a CSV file and then you should be able to import that file into new Outlook. There are also third-party tools that are not free which will allow syncing.

Paal Aaserud 5 Reputation points

2026-08-03T07:45:47.06+00:00

Nope in new outlook a cloud sync is documented as the sync method.
Andy Scargill 45 Reputation points

2026-08-03T16:13:37.4+00:00

Contacts used to sync but won't now