I can not use my Skype web to contact despite having credit

Question

I have credit on my Skype. When I try to call it says I have to update my address. When I do that it gives me an error that they are unable to update my address. What a waste of money and time!

---

moved to System Center Operations Manager

Answer 1

Hi khodaya-shokret khodaya-shokret

I’m sorry you’re unable to use your Skype Credit because the billing address cannot be updated. I understand how frustrating this is when the credit is already available in your account.

Please sign in to your Microsoft account profile and select Your info. Check that the language and country/region fields are completed and correct. If necessary, change the language or region, save the profile, and then try adding the billing address again. Other users experiencing the same incident have reported that completing these profile fields allowed the address to be saved.

Also, confirm that you are signed in with the exact personal Microsoft account that holds the Skype Credit. Microsoft states that remaining paid users can use their credit through the Skype Dial Pad on the web or in Microsoft Teams Free.

If the address still cannot be saved, this may require a review of the billing profile. Please contact Microsoft Support and choose Payments, billing, or Skype’s paid services.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding. 

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.