can't redeem my points no cell phone

Question

I can't redeem my points for 2 reasons, one is this keeps popping up- Couldn't complete your order

This account is temporarily restricted because recent account activity may be in breach of the Microsoft Rewards Terms of Service.

• Use Bing correctly for regular searches. If you do so, your account can be restored automatically.
• Please read how to get the most out of the Microsoft Rewards program
• If you believe your account has been restricted in error, contact customer support.

the other reason is I only own a landline. I used to be able to redeem with my landline, what happened? I'm a disabled person and have no reason for a cell phone I can't afford. Please bring back the option to use a landline.

Answer 1

A mobile phone is not required to redeem Microsoft Rewards points. A mobile or landline number can be used for verification, but VoIP numbers are not permitted.

For the two issues described:

1. Account temporarily restricted
   • A restricted Rewards account can block redemption.
   • Microsoft states that accounts may be questioned or suspended for activity such as using services that alter location, trying to earn or redeem across countries/regions, maintaining multiple accounts, or providing inaccurate account information.
   • If the restriction was applied in error, the supported next step is to contact Microsoft Rewards Support: Microsoft Rewards Customer Support
2. No cell phone / landline verification
   • Redemption still supports a landline or mobile number.
   • If verification is failing, check these supported causes:
     • the verification code entered is wrong
     • too many failed verification attempts were made, which requires waiting 48 hours before trying again
     • the phone number has already been used on too many Rewards accounts (maximum 6 accounts per household)
     • the number is a VoIP number
     • redemption is being attempted from a different region or while using a VPN/proxy
3. What to do next
   1. Try redeeming only from the same region as the Microsoft account.
   2. Make sure no VPN or proxy is active.
   3. Use the landline number again only if it is a standard landline and not VoIP.
   4. If many code attempts were made, wait 48 hours and retry.
   5. Check whether that phone number may already be associated with too many Microsoft Rewards accounts.
   6. If the account remains restricted, submit a case to Microsoft Rewards Support.

There is no supported information indicating that landline redemption was removed. The documented requirement is still mobile or landline, with VoIP excluded.

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References:

• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards
• Track my Microsoft Rewards orders
• Getting the most out of Microsoft Rewards