A random email comes up when logging in

Question

When i try log into my microsoft account, I put in my email that i know was used for the account and it either comes up with account not exisiting or 2 different random emails come up to send the security code to. I have never seen any 2 of the emails before. Ive tried everything to try and log back into my account can anybody help?

Answer 1

Hey there. Nice to meet you.

I'm sorry you are experiencing this.

Based on your description, your Microsoft account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why you received the error that your account doesn't exist when signing in.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl