Account Hacked Email Changed

Question

Account Hacked Email Changed

Łukasz Szczygielski 0

Hello, a couple of days ago my account got hacked and email got changed and the account got suspened pernamently, if I prove that the account was mine whould it be possible to get at least my games back ?

John Jefferson Doyon 82,310 Reputation points Independent Advisor

2026-08-01T16:12:43.59+00:00
Hi, @Łukasz Szczygielski

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

1 answer

Your answer

John Jefferson Doyon 82,310 Reputation points Independent Advisor

2026-08-01T16:12:43.59+00:00

Hi, @Łukasz Szczygielski

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Answer 1

Hi Łukasz Szczygielski

From your post, I understand how concerning it is when your Microsoft account was compromised, the sign-in email address was changed, and you now see a message saying that the account is permanently suspended

Since the account is showing as permanently suspended, please contact Microsoft Support so they can direct you to the review option available for this account:

Go to Contact Us - Microsoft Support
Select the product or service you're having issue with.
Click Get Home Support
Type a brief description of your issue in the search box.
Click Get Help and select Contact Support below.
Go to the Products and services tab and choose the appropriate product.
On the Category tab, choose the appropriate category or an alternative option.
Go to Confirm.
Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Please kindly note that this is a public user-to-user forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.