I am not able to cancel my Microsoft 365 account

Question

I received an email indicating my free trial of Microsoft 365 had lapsed and that I would be charged $4.99 per month. I attempted to "find" my account on my Microsoft account page and it indicated I didn't have a Microsoft 365 subscription.. My credit card has been charged $ 4.99 and I really need to get this subscription cancelled.

Answer 1

Hey there! Nice to meet you!

Based on your description, the subscription is active on a different account.

Kindly follow the guide on the official Microsoft website to investigate the details and locate the $4.99 subscription charge from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Billing Support for further assistance in tracking the charge:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Select "Contact Support" > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Please let me know if you need anything else.

Best regards,

Darhyl