Order didn't include key - digital license not recognized

Robert van Mil 0 Reputation points
2026-08-01T21:22:53.06+00:00

I never received a confirmation email with my product keys for my Windows 11 Pro purchase. How do I get my product keys? Can a new email be generated?

Windows for home | Windows 11 | Licensing and activation

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  1. John DeV 168K Reputation points Independent Advisor
    2026-08-01T21:58:52.83+00:00

    Hi, good day!

    If you purchased Windows 11 Pro directly from Microsoft, you typically won't receive a product key by email. Instead, the license is usually provided as a digital license that's linked to the Microsoft account you used for the purchase.

    To better understand what's happening, could you let me know

    • Where did you purchase Windows 11 Pro (Microsoft Store or another retailer)?
    • Were you signed in with your Microsoft account when you made the purchase?
    • What does Settings > System > Activation show, and are you seeing any activation error messages?

    I look forward to your update and am willing to collaborate with you until we resolve the issue. Keep me posted by clicking "Add comments" below.

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