How to escape Microsoft authentication loop to view recovery keys

Question

My HP pavilion is asking for my bitlocker recovery key. I know how to access it but when I go to through my devices on my account page it puts me in an endless authentication loop. I do not use the authenticator app and it does not ask me to. It is just an endless loop of refreshing blank authentication webpages. The literal definition of spinning wheels. I have tried every method for fixing it from different devices, to devices on cellular data, to devices not even on the same IP; clearing search history, clearing cookies, clearing temporary Internet data, and using incognito web instances. Nothing works!! How can I resolve this? I need to access my computer and cannot afford to reinstall windows and loose everything!

Answer 1

Hello,

This issue is server-side related, and it is temporary and intermittent. I have been getting it too since yesterday. I was able to access it a few times between yesterday and today, but otherwise it is looping for me as well.

Because this is a community forum, I suggest that you put this in the feedback hub using the "report a bug." When you fill that out, you will have the option to check the box for "prioritize this as a high severity" at step 4. You also have the option to include a screenshot or do a screen recording. This data will reach the product team, and they use data like that to gather information and discover outages and issues.

A potential workaround is to launch Edge browser in inprivate mode (it works for some users but not some), go here:

edge://settings/privacy/sitePermissions/allPermissions/intrusiveAds

Turn off the toggle for Intrusive Ads. Then try to see if you can open the page now.

If so, once you finish what you are doing, I strongly recommend that you turn that toggle back on.