Not receiving email in Hotmail account

Question

I am not receiving any new emails in my hotmail account. I can send emails and l receiving emails in the junk folder but not in my inbox.

Answer 1

Sorry to hear that you’re experiencing this issue. Could you please confirm whether it is happening in the Outlook app on Windows, on a mobile device, or on Outlook.com? If you are using the Outlook app, please sign in at Outlook.com and check whether your emails are visible there. If you are unable to sign in or access your emails, please share a screenshot of the error or message you receive, making sure to remove any personal information.