Cannot login when onenote web clipper ask to enter my Microsoft account

Question

Cannot login when onenote web clipper ask to enter my Microsoft account

When i try login a page open with the advises below. Solution? Reasons?

"Server Error in '/siteapi' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

 

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

 

 

<!-- Web.Config Configuration File -->

 

<configuration>

    <system.web>

        <customErrors mode="Off"/>

    </system.web>

</configuration>

 

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

 

 

<!-- Web.Config Configuration File -->

 

<configuration>

    <system.web>

        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>

    </system.web>

</configuration>

Answer 1

Hi, Rita Gomes

The “/siteapi” runtime error is being generated by the OneNote Web Clipper website, not by OneNote or a configuration file on your computer. The web.config instructions are intended for the website administrator, so please do not create or modify that file.

Here are some suggestions you can try:

Open an InPrivate or Incognito browser window, install or enable Web Clipper there, and try signing in.

If it works, clear cookies and site data for Microsoft, Office, OneNote, OneDrive, and Microsoft sign-in pages, then fully close and reopen the browser.

Remove the OneNote Web Clipper extension, restart the browser, and reinstall it from the official Edge add-on or Chrome extension.

Note: This information is provided as a convenience to you. Chrome web store is not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link. 

Temporarily disable ad blockers or privacy extensions and test in another supported browser.

If the same “/siteapi” page appears in multiple browsers, this is likely a service-side issue. For now, use the browser’s Share/Send to OneNote option or copy the page manually, and report the error through OneNote > Feedback.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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