how do I bypass the endless automation loop to get assistance with an edge case?

Nathan T R 0 Reputation points
2026-08-02T03:00:10.1266667+00:00

I have a student account. I have been working with my IT administrators to try and resolve an issue where one drive deleted everything (including records of files). my IT admins told me that Microsoft support wanted to talk to me and provided me with a case tracking number, however I can not even find a place to enter that in or to provide any input. does anyone here know who I need to call, email, or message to get through this endless loop of "you are not an account admin"?

Microsoft Teams | Microsoft Teams for education | Files | Access OneDrive files
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  2. kagiyama yutaka 4,755 Reputation points
    2026-08-02T03:19:26.7566667+00:00

    a student account can’t open or view the support case or the portal, and in education tenants the admin asks Support to add the student as an alternate contact, and until they add you there’s no way to talk to Support directly and no place for a student to enter the case number, and once they add you the case mail just goes to your inbox and you reply there.

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