Bluetooth connecting to earbuds

Question

I am trying to connect to my earbuds and it will not connect. Will not pair

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know whether the issue occurs only with a specific pair of earbuds? Are you able to connect other Bluetooth devices, such as your mobile device, Bluetooth mouse, or another pair of headphones? This will help us determine whether the problem is with your Bluetooth earbuds or with the Bluetooth connection on Windows.

If you can pair your Bluetooth earbuds with other devices, here’s what you can try:

1. Run the Bluetooth Troubleshooter :

Go to Start > Settings > System > Troubleshoot > Other troubleshooter> Bluetooth and select Run.

Once the troubleshooter is finished running, restart your computer and pair your headphones again.

1. Reinstall Bluetooth Drivers:

• Disconnect/remove your headphones from the Bluetooth devices list. (if paired earlier)
• Then go to Device Manager and expand the Bluetooth section.
• Right-click your generic Bluetooth driver, such as Realtek (R) Bluetooth or Intel Bluetooth driver, select Uninstall device > Select 'Attempt to remove the driver software for this device' check box, and click Uninstall.
• Once uninstalled, restart your computer and pair your Bluetooth headphones.
• Set it as the default audio output device.

See if it is working.

Let me know if you still need more help.