![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Hi,
I’m Dyari. Thanks for reaching out.
Please connect a headset or external speaker and test the sound. If the headset sounds normal, the laptop’s built-in speakers may have a hardware issue. If the static and distortion also occur through the headset, the audio driver or settings may be responsible.
If the problem started after a driver update, right-click Start > Device Manager > Expand Sound, video and game controllers > Right-click the audio device > Properties > Driver tab > Roll Back Driver, if available.
If that does not resolve the issue, download and reinstall the recommended audio driver for your computer from Dell’s support page:
https://www.dell.com/support/product-details/en-iq/product/alienware-17-laptop/drivers
Please restart the laptop after installing the driver and test the sound again.
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.