Enabling Photos in File Explorer feature, Can't pass beyond the "Add device" in Mobile devices settings.

Question

Hello, im trying to enable "Photos in File Explorer" feature in Phone Link suggestion, however, im unable to pass beyond this point when it ask for "sign in" despite i have the account set properly for both PC and mobile device i wish to add.

Answer 1

Hi,

Just to confirm, is your mobile device already connected to your PC through Phone Link? Based on your screenshot, it seems that the issue is your mobile device isn't showing under Windows Settings, even though you're signed in with your account through Phone Link. Your device needs to appear there before you'll have the option to enable Mobile device in File Explorer which is the option you are trying to enable. If that's the case, this seems to be a bug, as another user on this forum is experiencing the same issue.

https://learn.microsoft.com/zh-cn/answers/questions/5959730/question-5959730?translated=true

That said, could you try re-adding your PC from the Link to Windows app on your mobile device instead?

• On your PC, open the Phone Link app, then go to Settings > Mobile devices > Add device.
• Select your device type to generate a QR code.
• On your phone, open the Link to Windows app and tap Add PC.
• Tap I see a QR code on my PC, then scan the QR code displayed on your computer.
• Follow the on-screen prompts to complete the setup.