How do I access my payment option while it stuck in looping

James C. Rugur SR 0 Reputation points
2026-08-02T13:45:58.2666667+00:00

My payment option is stuck in a looping cycle. After a few mins, says it's trying to sign in, and keeps looping. Have cleared my cache and scan driver, cleared browser data, virus scan, etc. nothing is working. have restarted serval times, nothing seems to help, and everything else is fine and working. has been couple days now, but the problem start awhile ago, this looping happened before but not as bad as it is now. Grinding my teeth and getting frustrated wondering if my payment option is being highjacked.

Microsoft Edge | Profile, sync, and sign in | Windows 10

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  1. EmilyS726 256.1K Reputation points Independent Advisor
    2026-08-03T15:11:15.9633333+00:00

    Just want to post again to let you know a potential workaround.

    Sign into your account https://account.live.com, then click on "change password" on the upper right. Make sure you replace it with a stronger/longer password. Then try to access the bitlocker page again. This seems to work for some users.

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  2. EmilyS726 256.1K Reputation points Independent Advisor
    2026-08-02T14:29:15.85+00:00

    Hello,

    This issue is server-side related, and it is temporary and intermittent.

    Because this is community forum, I suggest that you put this in the feedback hub using the "report a bug." When you fill that out, you will have the option to check the box for "prioritize this as a high severity" at step 4. You also have the option to include a screenshot or do a screen recording. This data will reach the product team, and they use data like that to gather information and discover outages and issues.

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