Error: 15-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

Question

I'm in the middle of a course prepping for the AI-103 exam, which involves repeatedly resource/model deployments as part of the labs. This has worked for several days. However, my most recent attempt resulted in an error.

15-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

I tried to file a support ticket, but the system would not let me. I do have a paid Azure subscription, but not a paid support plan. I have seen others facing this issue upgrade to a paid support plan, but still receive no help here.

Please, any assistance will be greatly appreciated

Note: I have been able to replicate this reliably. Seems to only impact OpenAI models.

Answer 1

Hey John,

this error is a false-positive anti-fraud block triggered at the subscription level.

Because you are rapidly tearing down and rebuilding resources for your labs, Azure’s Real-Time Fraud Protection (RTFP) system flagged your activity as automated bot abuse. This is why upgrading your support plan won't fix it; the block is coming from a separate internal security team.

Since you cannot open a standard support ticket, here is how you can bypass or resolve this:

1. Escalate via Microsoft Q&A

• Go directly to the official Microsoft Q&A Forum for Azure OpenAI.
• Create a new post detailing your issue.
• Mention the exact error code (715-123420).
• Explicitly ask an on-site Microsoft engineer to route your issue to the RTFP / Trust and Safety team.
• Staff members routinely pick up these specific blockages there and request your subscription ID privately to clear the flag.

2. Stop Retrying Deployments

• Do not keep trying to push new OpenAI deployments right now.
• Every failed request flags your account further in their automated system.

3. Use a Backup Subscription (If in a Rush)

• If your AI-103 exam prep is on a tight deadline, do not wait for support.
• Spin up a separate, clean Azure subscription using a different Microsoft account to continue your labs.Hey John, this error is a false-positive anti-fraud block triggered at the subscription level. Because you are rapidly tearing down and rebuilding resources for your labs, Azure’s Real-Time Fraud Protection (RTFP) system flagged your activity as automated bot abuse. This is why upgrading your support plan won't fix it; the block is coming from a separate internal security team. Since you cannot open a standard support ticket, here is how you can bypass or resolve this: 1. Escalate via Microsoft Q&A
  • Go directly to the official Microsoft Q&A Forum for Azure OpenAI.
    • Create a new post detailing your issue.
      • Mention the exact error code (715-123420).
        • Explicitly ask an on-site Microsoft engineer to route your issue to the RTFP / Trust and Safety team.
          • Staff members routinely pick up these specific blockages there and request your subscription ID privately to clear the flag.
  2. Stop Retrying Deployments
  • Do not keep trying to push new OpenAI deployments right now.
    • Every failed request flags your account further in their automated system.
  3. Use a Backup Subscription (If in a Rush)
  • If your AI-103 exam prep is on a tight deadline, do not wait for support.
  • Spin up a separate, clean Azure subscription using a different Microsoft account to continue your labs.