My email got changed and into something else that i do not recognize.

Charlie 0 Reputation points
2026-08-02T15:49:25.9233333+00:00

I have not received any notifications of any kind regarding my Gmail getting changed. I always have notifications on my phone. I have proof here that it has been changed, but my old Gmail is still there, proving that I am the rightful owner the account. Moderation

Please help me..

[Moderator edit: Changed tags: Microsoft Security | Microsoft Authenticator ]

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Nathan Roberts (SN) 13,351 Reputation points Student Ambassador Volunteer Moderator
    2026-08-02T16:22:08.28+00:00

    Hey there, CharlieIf your security information has changed, by someone else, you will need to submit a recovery form to Microsoft to prove ownership of the account and get back into it. I can see from the background, you are trying to sign into the Xbox app, which means you used the account on Xbox. For this reason, please can you complete the Xbox recovery account here: https://aka.ms/recovermyaccount

    Please make sure you enter as much information as possible on the form. This will allow the Xbox account team to verify your ownership of the account.

    Hope this helps,
    Nathan

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.