Hotmail is not receiving emails

Question

Hotmail account is not receiving Focused or Other - but is getting emails in Junk

Answer 1

Hi

Since emails are still arriving in the Junk folder, your Hotmail mailbox is receiving mail. The issue is more likely related to Outlook.com’s junk filtering or a mail rule rather than a delivery failure.

Please first open Junk Email, select a legitimate message, then choose Report > Not junk. Also go to Settings > Mail > Junk email, check the Blocked senders and domains list, remove any legitimate addresses/domains, and add important senders to Safe senders. Microsoft’s instructions are here: https://support.microsoft.com/en-us/outlook/mail/block-or-unblock-senders-in-outlook

Then check Settings > Mail > Rules and temporarily disable any rules that move or delete incoming messages: https://support.microsoft.com/en-us/outlook/mail/manage-email-messages-by-using-rules-in-outlook

After that, send a test email to the Hotmail address from another account.