how can i check status on case [moderator's note: PII removed].

Doug Sturbaum 0 Reputation points
2026-08-02T18:48:42.3133333+00:00

Need to reopen the chat to the [moderator's note: PII removed]. know the problem with copilot has been solved.

Microsoft Copilot | Other
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  1. Vikki-T 8,320 Reputation points Microsoft External Staff Moderator
    2026-08-05T11:34:23.2366667+00:00

    For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

    Hi Doug Sturbaum,

    I’m glad to hear that the Copilot issue has been resolved.

    Since this is a user-to-user support forum, I don’t have access to Microsoft Support case records or the ability to reopen a previous support chat. To provide an update, please reply to the most recent email you received regarding the case, if available or contact Microsoft Support again and provide the case number so the support team can locate it.

    Thank you so much for your understanding.   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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