about purchase and copiolet

Question

I need to talk to a real person [REMOVED PII] it acts as if i didn't purchase the Microsoft and i did also i had help before and the lady that works there downloaded the dumb copilot 355 helper even after i talking-to her i didn't want that one after she was in my computer and i used to be able to have dealt with the smart one I'm trying to use it as a cpa for my mom's trust and gram's estate and its 4 years of paperwork. and it's like pulling teeth trying to do get all my records to copilot 365 please let me talk to a real person

Answer 1

PII caution: Please note that this is a public forum for users. Do not post any sensitive or private information here for your privacy and security. 

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Hello miki reed,

I understand that you are having trouble accessing the Microsoft 365 service you purchased and using Copilot with your documents. You would now like to speak directly with a Microsoft support agent who can check the subscription and help you access the correct service.

Please note that this is a user-to-user support forum, so we cannot request or arrange support on your behalf. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

First, it is recommended to check Services & subscriptions and confirm whether Microsoft 365 appears under the same account.

For further assistance, here is how you can try to reach the Microsoft Support team:

1.  Go to: https://support.microsoft.com/home/contact
2. In the search box, enter a short description of your issue.
3. Hit "Get Help"
4. Scroll down and select Sign in to contact support for further assistance (please sign in using a personal Microsoft account). Then follow the on-screen prompts to reach Support Team.

Tip: Support chat availability may vary by country/region, product, and support hours. If you can't get in touch with a chat agent right away, trying again later or at a different time may help.

Thank you so much for your patience and your understanding!

Best regards.