Entra Global Secure Access Channel Connection Issues

Christian Cox 0 Reputation points
2026-08-02T19:49:25.1633333+00:00

I have been experiencing traffic profile connection issues with Global Secure Access in the Defender app for iOS, please see the attached screenshot. I have tried removing the VPN configuration policy from the devices via Intune, uninstalling the Defender app on the devices and reinstalling everything and while it will work for maybe 5 minutes, it goes back into the partially connected state. I have android devices and multiple windows devices in my tenant and they continue to function normally so this appears the be isolated to IOS/IPadOS only.

I want to point out that Entra GSA on the iOS devices has been working very well for the last couple of months and just recently has started acting like this.IOS GSA ISSUES

Microsoft Security | Microsoft Entra | Microsoft Entra Private Access

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  1. Rob Maschmeyer 10 Reputation points
    2026-08-05T21:09:03.75+00:00

    I opened a ticket with Microsoft, then a couple of days later it suddenly started showing connected. The good thing was even though it didn't show connected, traffic was still tunneling. Not sure if it was related to my ticket or if the issue was resolved globally.

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